The Drunken Actor Incident
An actor named La Rue showed up drunk for a performance, so Barnum tried to sober him up with walks and cold water. When the actor failed on stage and the audience hissed, Barnum immediately intervened, apologized, and removed him to protect the show's reputation.
LessonMaintain high standards for your product and be ready to personally intervene if a team member's failure threatens customer satisfaction.



