줄리 주오
Former VP of design at Facebook; author of The Making of a Manager
963 records in all
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Episodes are real events from public sources, summarised by us.
Julie struggled to stay connected with her remote team and initially resisted non-video communication. Her friend Ami Vora explained the benefits of voice notes for nuance and personal connection, which eventually nudged Julie out of her comfort zone to adopt more personal communication habits.
LessonSmall changes in communication tools can significantly improve the depth and nuance of professional relationships.
Julie notes that in highly complex environments, managers often make poor decisions because they lack the specific domain knowledge held by lower-level specialists. This happens when hierarchy is treated as a source of truth rather than a tool for efficiency.
LessonLeaders must be humble enough to defer decisions to those with the best information, regardless of rank.
A school cafeteria aimed to encourage healthier eating without removing junk food. They placed ice cream behind opaque doors and moved water closer to the register, resulting in kids making better food choices.
LessonProduct owners can guide user behavior by adjusting the friction and visibility of different features.
Julie used to avoid talking about herself by claiming her work spoke for itself or that she valued humility. She eventually realized that leaving her narrative to mystery forced others to guess her motivations, which was ineffective.
LessonBeing the primary narrator of your life is a responsibility, not a lack of humility.
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